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>>About our factory<<

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>> Tips<<

* How to transfer the parcels?
Russian Customers:
We will send your orders from the city of Manzhouli City (China and Russia border cities) to the warehouse next to your location via Dellin company. then you could pick up the parcel from the warehouse.
Other Countries Customers:
We will send your orders via the most suitable path.

* How can track my parcel?
Russian Customers:
You can track your parcel on the following website using your tracking number: www.dellin.ru/tracker/ (Copied to the browser to open)
Other Countries Customers:
We will provide the corresponding websites to you.

* How long the delivery time is needed?
Normally the delivery time is about 15-30 working days, different countries, there will be a slight difference in delivery time.

* What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we will extend it for you.Your money will not go to my account until you receive the pckage.

* Is there any customs tax and freight fee?
Russian, Korea, Vietnam customers :
We will pay for all the cost fee from China to the warehouse next to your location.
Including customs fee and freight fee.
Other Countries Customers :
We will pay for the freight fee. but You need to pay for the customs fee.

* What can I do if the parcel was broken?
You know this is a big product. May be a slightly broken during the long distance transportation.
Please contact with us firstly if happened an unhappy issue.
We must give you a satisfied solustion!
If you left a negative feedback directly,it means you abandon the warranty.